Webhooks to 3rd Parties
Triggers: Create Autotask Ticket Callout Webhook
This KB is specific to Escalation Triggers where Autotask will send a webhook message to Rocketship. If you are looking to send webhook messages from Rocketship to a 3rd party application, e.g., MS Teams, refer to the Outbound Webhooks KBs. The ...
Outbound Webhook: Understanding Rocketship Webhooks
Webhooks are a powerful mechanism for enabling communication between different applications in real-time. They allow one application to automatically notify another application when certain events occur, such as when a user signs up, when a payment ...
Outbound Webhook: Supported Fields in Webhooks
Following are the fields we currently support when a webhook is executed. If you would like other fields added, please create a Feature Request. Module Field Description Scheduling, Escalation {{process.name}} The process name trigger the webhook ...
Outbound Webhook: Integrating Rocketship with Microsoft Teams
In this KB, we’ll walk you through integrating Rocketship with Microsoft Teams via Rocketship Webhooks. By the end of the KB, you’ll see notifications of Next Activity scheduling from Rocketship in a Microsoft Teams channel. Create the Microsoft ...
Outbound Webhook: Integrating Rocketship with Integromat Make
In this KB, we’ll walk you through integrating Rocketship with the popular no-code platform Integromat (now known as Make.com) via Rocketship Webhooks. By the end of the KB, your Integromat no-code scenario will email you every time Rocketship ...
Outbound Webhook: Example – Service Call Monitor
In this example, we’ll create the webhook that will send Integromat Make a message when Service Call Monitor detects an issue. This message can then be routed via no-code to you via email, to MS Teams, etc. Setup the Webhook Sender and Receiver ...
Outbound Webhook: Example – Escalation Failed
In this example, we’ll create the webhook that will send Integromat Make a message when an Escalation fails. This message can then be routed via no-code to you via email, to MS Teams, etc. Setup the Webhook Sender and Receiver Create your listener in ...
_Triggers vs Outbound Webhooks
Rocketship uses incoming and outgoing webhooks to communicate with 3rd party applications. To make things clear, we change the vocabulary we use to indicate the direction of information. Outbound Webhook. An Outbound Webhook is where activity ...
Popular Articles
What does Rocketship for Autotask do for me?
Rocketship “automates helpdesks in Autotask.” Specifically, there are three labor-intensive tasks that Rocketship for Autotask fully automates: Dispatching Escalating Scheduling Let’s dig into those a little more. No More Manual Dispatching When a ...
Admin Lesson 1: Welcome to the Admin Seat
Horizon doesn't run itself. Triage rules, todo policies, assignment plugins, watchlists, forms — these are decisions someone has to make. That someone is you. This lesson sets the frame: what an admin actually does, how the three panels split up the ...
Holidays in Rocketship Scheduling
DispatchBoard Holiday View Rocketship syncs with Autotask Holiday Sets (per Internal Location) daily. You can view the current list of holidays from: The Holidays page in DispatchBoard, or Your Calendar. Next Activity Recipes (Scheduling Module) ...
Setup Rocketship in Autotask
This article describes how to fully integrate Rocketship into the workflow of your team inside Autotask. Setup involves these phases: Set up Autotask API user Add API User in Rocketship Admin portal Enable Rocketship in Autotask Integration Center ...
Creating an Autotask API User for Rocketship
Like any software that integrates with Autotask, you’ll need to create an Autotask API user for the connection. This takes about 1 minute to do. These steps are accomplished via the Admin->Resources (Users) screen in Autotask. Log in to Autotask as ...