Rocketship uses incoming and outgoing webhooks to communicate with 3rd party applications. To make things clear, we change the vocabulary we use to indicate the direction of information.

• Outbound Webhook. An Outbound Webhook is where activity originates inside of Rocketship and we send a message (via a webhook) to the 3rd party application. That is, it goes FROM Rocketship TO the 3rd party.
• Trigger. A Trigger is where activity originates in the 3rd party application and they send us a message (via a webhook). Here, the data goes FROM the 3rd party TO Rocketship.

An example of an Outbound Webhook is when Rocketship sends a message to MS Teams that the Escalation Engine dispatched a ticket.

An example of a Trigger is when an AutotaskTicket Callout informs us that a ticket has changed inside Autotask.