DispatchBoard Holiday View

Rocketship syncs with Autotask Holiday Sets (per Internal Location) daily.
You can view the current list of holidays from:

• The Holidays page in DispatchBoard, or

• Your Calendar.

Next Activity Recipes (Scheduling Module)

Holiday handling is configured in Next Activity Recipes.
Here you can:

• Enable or disable holiday support.

• Enable or disable external appointments (usually Office 365 appointments for each resource).

Ticket Routing Rules

Ticket Routing Rules will honor holidays based on which Next Activity Recipe they use.

Example:
If you create a rule called HelpDesk and assign it the recipe 1 Hour Block, Include Holidays, the Ticket Routing module will ignore holidays.