Using Ticket AutoScheduling

Using Ticket AutoScheduling

Rocketship allows you to trigger the scheduling of a Next Activity by changing the ticket status, similar to the Project Task AutoScheduler. Here’s how you can set it up:

Create a Special Ticket Status in Autotask

  • Define a new ticket status specifically for auto-scheduling, such asStatus=Auto-Schedule.
  • After creating this new status, instruct Rocketship to fetch the updated status options. Rocketship performs this task nightly, but you can force an early update via the Admin Portal.

Enable Auto-Scheduling for the New Status in Rocketship

  • Navigate toRocketship Admin Portal->Ticket LifeCyclein Rocketship.
  • Enable auto-scheduling for the new ticket status.

Automatic Scheduling Process

  • When Rocketship detects a ticket status change to the specified auto-scheduling status, it will automatically schedule the Primary Resource for the desired amount of time.

Immediate Status Change Detection (Optional)

  • If you prefer not to wait for the nightly job to run, you can configure Autotask Ticket Callout support between Autotask and Rocketship.
  • With Ticket Callout support, Rocketship will be alerted within 30 seconds of a ticket status change.

By following these steps, you can ensure that Rocketship efficiently schedules activities based on ticket status changes, streamlining your workflow and optimizing resource allocation.

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