Restricting Access to Rocketship

Restricting Access to Rocketship

In Rocketship, access to screens and features is managed via licenses. If you remove a license from a user, then they will no longer have access to Rocketship. Instead, they will be presented with a “you are not licensed” screen instead. This prevents them from interacting with the platform.

To add/remove licenses to a user, refer to the article below.

    • Related Articles

    • Rocketship Ticket Insight Returns an Error

      You may see errors in the Ticket Insight in Autotask where Rocketship fails to read the ticket, as shown below.. The primary reason this occurs is that Rocketship does not “see” the ticket because its API user does not have the correct permissions. ...
    • Rocketship Background Jobs Schedule

      This KB documents the frequency of jobs that we run in the background. Autotask Synchronization This section highlights how often we synchronization with any changes made directly in Autotask (i.e., not in Rocketship). You can force a synchronization ...
    • Troubleshooting Autotask Connections in Rocketship

      This article describes steps to take when the Autotask API connection fails. You will be alerted to Autotask API connections via Rocketship Admin, the Autotask Ticket Insights, and the WorkBoard when we are experiencing issues with your Autotask API ...
    • Forcing an Autotask Full Sync in Rocketship

      Per Datto’s best practices for Autotask integrations, we only “refresh” the dropdowns, etc., for queues, issues, subissues, etc., every few hours. You can instruct Rocketship to do a fresh faster if needed. Often, this is done if you are creating ...
    • Handling Errors in Rocketship: Best Practices

      Rocketship can occasionally encounter errors across various modules like dispatching, scheduling, or appointment booking. Catching and resolving these quickly is essential, and Rocketship provides built-in workflows to help. Example Error Scenario In ...