Managing Rocketship API Throttling

Managing Rocketship API Throttling

To protect your Autotask environment and ensure all your integrations run smoothly, Rocketship includes an automated throttling mechanism. This feature monitors your API usage and slows or stops calls if you approach the standard 10,000 requests per hour limit.

Throttling is most common when Rocketship is used alongside other high-volume API integrations. By pausing non-critical tasks, Rocketship helps prevent those other services from failing due to "API Limit Exceeded" errors.

Changing throttling settings is an advanced configuration. We strongly recommend modifying these values only with the guidance of Rocketship Support to avoid service interruptions.

How to Access Throttling Settings

You can manage these thresholds and monitor your connection status in the Rocketship Admin Portal:

  1. Navigate to Rocketship Admin Portal.

  2. Go to Accounts.

  3. Select Autotask.

Manually Re-enabling the Connection ("Wake Up")

If Rocketship has entered a throttled state and you have resolved the high API utilization elsewhere, you can manually resume activity.

  • Locate the Wake Up Autotask Connection card on the Autotask settings page.

  • Click the Wake Up button.

Note: If the underlying API utilization remains high, the connection may be put back to "sleep" automatically to prevent hitting the hard cap.

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