In Rocketship, for a user to use any feature of Rocketship they must be assigned a license. In this KB, we’ll walk you through how to manage license assignment.
Log into Rocketship Admin
Click on Users in the left sidebar
Click the View icon on the relevant user
Enable/Disable the license via the License action button
Use the License action button to enable/disable license assignment.
You may not want all of your team to have access to Rocketship. For example, perhaps you have a dedicated sales or accounting employee that does not schedule, or get scheduled, via the helpdesk. In Rocketship, access to screens and features is ...
In Rocketship, we utilize a Per User billing model. We’ll answer several questions in this KB. Onboarding Period vs Post-Onboarding Initial Onboarding Period. During the 1st 30-days, all current and newly created Autotask Resources will automatically ...
There’s a case in Autotask where a ticket status change can trigger an error in Rocketship. Use case A new ticket comes in with status New. The ticket contact replies. Autotask updates the status to Customer Responded. Rocketship is set to ...
If you see an error logged to a ticket or log entry by Rocketship that includes “500 Internal Server Error” for Autotask, that generally means that Autotask rejected our API call due to an API violation. Data violation: This Role (Help Desk) cannot ...
You have created a Rocketship Team. In the Members field, you can’t find a Resource you’d like to add to that team. When adding a Resource to a ticket, Autotask requires a Resource+Resource Role be added. To best support that, every Rocketship Team ...