There is a scenario where Rocketship may use more of your Autotask API than expected. One common cause is an Autotask Workflow Rule (WFR) sending too many Rocketship Callouts.

Most setups use two WFRs:

• Rocketship – Ticket Created

• Rocketship – Ticket Updated

By default, the Ticket Updated rule sends a callout on any ticket change. This creates a high volume of API calls. You can reduce usage by limiting this rule so it only sends a callout when the Ticket Status changes.

How to update your WFR

Do not change:
Rocketship – Ticket Created

Edit this rule instead:
Rocketship – Ticket Updated

Set the Conditions to trigger only when Ticket Status changes.