How to Reduce Autotask API Usage from Rocketship Callouts

How to Reduce Autotask API Usage from Rocketship Callouts

There is a scenario where Rocketship may use more of your Autotask API than expected. One common cause is an Autotask Workflow Rule (WFR) sending too many Rocketship Callouts.

Most setups use two WFRs:

  • Rocketship – Ticket Created

  • Rocketship – Ticket Updated

By default, the Ticket Updated rule sends a callout on any ticket change. This creates a high volume of API calls. You can reduce usage by limiting this rule so it only sends a callout when the Ticket Status changes.

How to update your WFR

Do not change:
Rocketship – Ticket Created

Edit this rule instead:
Rocketship – Ticket Updated

Set the Conditions to trigger only when Ticket Status changes.


    • Related Articles

    • Managing Rocketship API Throttling

      To protect your Autotask environment and ensure all your integrations run smoothly, Rocketship includes an automated throttling mechanism. This feature monitors your API usage and slows or stops calls if you approach the standard 10,000 requests per ...

    • Troubleshooting API Throttling

      This KB describes what API Throttling is and how to troubleshoot it. What is API Throttling If you get an email from Rocketship, or on-screen alert, that your API connection is being throttled, that means that Rocketship has detected that you may ...

    • How to track Rocketship’s Autotask API Activity

      You can get a report of how many API calls Rocketship is making to your Autotask via the API Activity by Hour feature in Autotask: Please reach out to support to know more about your API limits. Log into Autotask as an Admin Click on ...

    • Troubleshooting Autotask Connections in Rocketship

      This article describes steps to take when the Autotask API connection fails. You will be alerted to Autotask API connections via Rocketship Admin, the Autotask Ticket Insights, and the WorkBoard when we are experiencing issues with your Autotask API ...

    • Autotask API Ticket Description Error on Ticket Update

      Sometimes Rocketship can’t update an Autotask Ticket. When this happens, the Autotask API returns an error. We usually log that error to the ticket. Example: { "status": 37, "id": 67706, "httpCode": 500, "response": { "errors": [ "String value ...