You can get a report of how many API calls Rocketship is making to your Autotask via the API Activity by Hour feature in Autotask: Please reach out to support to know more about your API limits.
Log into Autotask as an Admin
Click on Admin->Extensions & Integrations
Click on Other Extensions & Tools->API Activity by Hour
Choose the target Date in the Date field
Click Search
You can download the results as a CSV via the Export icon.
To protect your Autotask environment and ensure all your integrations run smoothly, Rocketship includes an automated throttling mechanism. This feature monitors your API usage and slows or stops calls if you approach the standard 10,000 requests per ...
This KB describes what API Throttling is and how to troubleshoot it. What is API Throttling If you get an email from Rocketship, or on-screen alert, that your API connection is being throttled, that means that Rocketship has detected that you may ...
There is a scenario where Rocketship may use more of your Autotask API than expected. One common cause is an Autotask Workflow Rule (WFR) sending too many Rocketship Callouts. Most setups use two WFRs: Rocketship – Ticket Created Rocketship – Ticket ...
This article describes steps to take when the Autotask API connection fails. You will be alerted to Autotask API connections via Rocketship Admin, the Autotask Ticket Insights, and the WorkBoard when we are experiencing issues with your Autotask API ...
Sometimes Rocketship can’t update an Autotask Ticket. When this happens, the Autotask API returns an error. We usually log that error to the ticket. Example: { "status": 37, "id": 67706, "httpCode": 500, "response": { "errors": [ "String value ...