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SmartTag
Using SmartTag to Set Ticket Title
SmartTag can do more than classify tickets. It can also update ticket fields to make them more appropriate for helpdesk use. This behavior is managed in the Ticket LifeCycle screen. Configuration Options When configuring SmartTag, you can set the ...
Configuring OpenAI for Rocketship
This guide explains how to set up the OpenAI Platform for use with Rocketship. 1. Set Up an OpenAI Account First, create an OpenAI Platform account. Note that this is linked to, but separate from, your ChatGPT account. 2. Create an OpenAI Project ...
Triggering SmartTag
Once you have configured SmartTag, you need to enable it to be triggered by status changes on a ticket. This is done using the Rocketship Ticket Lifecycle. Log into the Rocketship Admin Portal Click on Ticket LifeCycle in the menu Choose a Status to ...
Setting up SmartTag
SmartTag is Rocketship's AI-driven triage system. To use SmartTag, you need to configure API access between SmartTag and a public AI model, e.g., OpenAI, Azure OpenAI, Gemini. We do not use ChatGPT or any similar interface, rather we speak directly ...

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Holidays in Rocketship Scheduling
DispatchBoard Holiday View Rocketship syncs with Autotask Holiday Sets (per Internal Location) daily. You can view the current list of holidays from: The Holidays page in DispatchBoard, or Your Calendar. Next Activity Recipes (Scheduling Module) ...
Setup Rocketship in Autotask
This article describes how to fully integrate Rocketship into the workflow of your team inside Autotask. Setup involves these phases: Set up Autotask API user Add API User in Rocketship Admin portal Enable Rocketship in Autotask Integration Center ...
Creating an Autotask API User for Rocketship
Like any software that integrates with Autotask, you’ll need to create an Autotask API user for the connection. This takes about 1 minute to do. These steps are accomplished via the Admin->Resources (Users) screen in Autotask. Log in to Autotask as ...
Enable Autotask Service Calls to show on Outlook Calendar
In this KB, we’ll walk you through the configuration needed to see Autotask Service Calls in your Outlook Calendar. How the Sync Works When Rocketship creates a Fixed Appointment or Next Activity, it will create the corresponding Autotask Service ...
Enabling Rocketship in the Autotask Integration Center
This article describes how to enable Rocketship in the Autotask Integration Center. It is part of the “Rocketship & Autotask Insight/Widget Integration” series. Log in to Autotask as an admin Click on Admin->Extensions & Integrations Click on Other ...

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