Triggering SmartTag

Triggering SmartTag

Once you have configured SmartTag, you need to enable it to be triggered by status changes on a ticket. This is done using the Rocketship Ticket Lifecycle.

  1. Log into the Rocketship Admin Portal
  2. Click on Ticket LifeCycle in the menu
  3. Choose a Status to use for the trigger (we prefer using Auto Triage)
  4. Choose the Send to Auto Triage action

Now, SmartTag will triage any ticket that is set to that status.
      

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