SmartMeetings
Supporting 3rd Party Meeting Schedulers
Rocketship supports 3rd party Meeting Schedulers such as Calendly, FindTime, TimeZest, and others. Note, Rocketship does offer a Meeting Scheduler via the Fixed Appointment Scheduler. This Scheduler is tightly integrated into Rocketship, but it is ...
How to configure the email address used for Fixed Appointment Calendar Invites
Our Fixed Appointment module locks an event to a defined day/time on both your calendar and the customer’s. When sending the email invitation, Rocketship will use the HelpDesk Email address defined in your Profile settings. When defining this ...
How is the Resource’s Timezone Determined
For features like the Rocketship WorkBoard, Rocketship/CMD (Ticket Insight), and various time-based widgets and scheduling tools, the timezone of a Resource (Autotask user) is crucial for accurate data calculation and display. Rocketship determines ...
How do I disable Calendar Invites for Fixed Appointments?
You may want to disable Calendar Invites being sent to Contacts, Resources, or both for Fixed Appointments. By default, we will send a Calendar Invite to any linked Contacts and Resources for a new Fixed Appointment. We will also send a Calendar ...
How do I customize the Calendar Invites sent by Rocketship?
When a Fixed Appointment is created, Rocketship will send a Calendar Invite to any linked Contacts and Resources. By default, we will use these values when sending the invite: From Name: YourCompanyName – IT Support Reply-To: YourSupportEmail ...
Created a Fixed Appointment without a Calendar Invite
There are times you want to lock in a day and time for an activity, e.g., you want to reboot a server this Sunday at 10 pm to finish a software installation. To do that, you need to use a Fixed Appointment in Rocketship. However, for this example, ...
Configuring Appointment Booking in Rocketship via Fixed Appointments
The Fixed Appointments engine needs a minimum set of information to work properly. If this isn’t configured, the Fixed Appointments engine will return an error when a user attempts to use it. To configure the Fixed Appointments engine, several ...
Booking Appointments Inside Tickets via Fixed Appointments
An Appointment booking is different than a work event because a work event is usually 80% of what happens in a company and it does not require a certain date and time to occur. Booking appointments require a set date and time, go on a calendar, and ...