SmartMeetings
Managing Fixed Appointments in the HUD
Fixed Appointments are now categorized into three distinct states to help you manage your schedule effectively: Open: Active appointments that are currently scheduled to occur. Closed: Completed appointments that have already taken place. Canceled: ...
Supporting 3rd Party Meeting Schedulers
Rocketship supports 3rd party Meeting Schedulers such as Calendly, FindTime, TimeZest, and others. Note, Rocketship does offer a Meeting Scheduler via the Fixed Appointment Scheduler. This Scheduler is tightly integrated into Rocketship, but it is ...
How to configure the email address used for Fixed Appointment Calendar Invites
Our Fixed Appointment module locks an event to a defined day/time on both your calendar and the customer’s. When sending the email invitation, Rocketship will use the HelpDesk Email address defined in your Profile settings. When defining this ...
How is the Resource’s Timezone Determined
For features like the Rocketship WorkBoard, Rocketship/CMD (Ticket Insight), and various time-based widgets and scheduling tools, the timezone of a Resource (Autotask user) is crucial for accurate data calculation and display. Rocketship determines ...
How do I disable Calendar Invites for Fixed Appointments?
You may want to disable Calendar Invites being sent to Contacts, Resources, or both for Fixed Appointments. By default, we will send a Calendar Invite to any linked Contacts and Resources for a new Fixed Appointment. We will also send a Calendar ...
How do I customize the Calendar Invites sent by Rocketship?
When a Fixed Appointment is created, Rocketship will send a Calendar Invite to any linked Contacts and Resources. By default, we will use these values when sending the invite: From Name: YourCompanyName – IT Support Reply-To: YourSupportEmail ...
Created a Fixed Appointment without a Calendar Invite
There are times you want to lock in a day and time for an activity, e.g., you want to reboot a server this Sunday at 10 pm to finish a software installation. To do that, you need to use a Fixed Appointment in Rocketship. However, for this example, ...
Configuring Appointment Booking in Rocketship via Fixed Appointments
The Fixed Appointments engine needs a minimum set of information to work properly. If this isn’t configured, the Fixed Appointments engine will return an error when a user attempts to use it. To configure the Fixed Appointments engine, several ...
Booking Appointments Inside Tickets via Fixed Appointments
An Appointment booking is different than a work event because a work event is usually 80% of what happens in a company and it does not require a certain date and time to occur. Booking appointments require a set date and time, go on a calendar, and ...
Popular Articles
What does Rocketship for Autotask do for me?
Rocketship “automates helpdesks in Autotask.” Specifically, there are three labor-intensive tasks that Rocketship for Autotask fully automates: Dispatching Escalating Scheduling Let’s dig into those a little more. No More Manual Dispatching When a ...
Using Ticket AutoScheduling
Rocketship allows you to trigger the scheduling of a Next Activity by changing the ticket status, similar to the Project Task AutoScheduler. Here’s how you can set it up: Create a Special Ticket Status in Autotask Define a new ticket status ...
Admin Lesson 1: Welcome to the Admin Seat
Horizon doesn't run itself. Triage rules, todo policies, assignment plugins, watchlists, forms — these are decisions someone has to make. That someone is you. This lesson sets the frame: what an admin actually does, how the three panels split up the ...
Holidays in Rocketship Scheduling
DispatchBoard Holiday View Rocketship syncs with Autotask Holiday Sets (per Internal Location) daily. You can view the current list of holidays from: The Holidays page in DispatchBoard, or Your Calendar. Next Activity Recipes (Scheduling Module) ...
Setup Rocketship in Autotask
This article describes how to fully integrate Rocketship into the workflow of your team inside Autotask. Setup involves these phases: Set up Autotask API user Add API User in Rocketship Admin portal Enable Rocketship in Autotask Integration Center ...