How is the Resource’s Timezone Determined

How is the Resource’s Timezone Determined

For features like the Rocketship WorkBoard, Rocketship/CMD (Ticket Insight), and various time-based widgets and scheduling tools, the timezone of a Resource (Autotask user) is crucial for accurate data calculation and display. Rocketship determines the timezone for each Resource based on the timezone set for the Autotask Internal Location assigned to that Resource.

Resources can view their timezone by looking at the day/time displayed at the top-right of the WorkBoard.



    • Related Articles

    • How is the Resource’s Timezone Determined

      For features like the Rocketship WorkBoard, Rocketship/CMD (Ticket Insight), and various time-based widgets and scheduling tools, the timezone of a Resource (Autotask user) is crucial for accurate data calculation and display. Rocketship determines ...

    • Why does the same Autotask Resource keep getting escalated tickets?

      If you have a ticket routing rule that manages an escalation and you find that the same team member keeps getting assigned escalated tickets, there are a two common reasons why: Other team members are blocked due to external appointments. No ...

    • Team Roles and Custom Resource Roles

      In Rocketship, each Team can be assigned a default Autotask Role, which is automatically applied to every Resource (technician) within that Team when they are assigned to a ticket. However, Rocketship also allows for flexibility, as you can override ...

    • Stop a Resource from getting some tickets but not others

      There are times you want a resource to stop getting tickets in some situations while getting tickets in others, at the same time. For example, let’s say you have a tech who is going on a two-day vacation. You do not want them getting any helpdesk ...

    • Mark a Resource as Unavailable for New Tickets

      In Rocketship, the Escalation engine will bypass any Resource that is set inactive. This can be useful in scenarios where a Resource is sick, on extended leave, etc. This can be done via the DispatchBoard by a service coordinator. Log in to Autotask ...