Managing Fixed Appointments in the HUD
Fixed Appointments are now categorized into three distinct states to help you manage your schedule effectively:
Open: Active appointments that are currently scheduled to occur.
Closed: Completed appointments that have already taken place.
Canceled: Appointments that were previously scheduled but have been called off.
Interaction with Flex Appointments
The state of your Fixed Appointments directly influences the behavior of Flex Appointments:
Dynamic Floating: Flex Appointments will "float" and shift around Open Fixed Appointments only.
Fixed Boundaries: Flex Appointments will not shift or move around Closed or Canceled appointments, as these no longer represent active blocks of time in your current schedule.
HUD Visibility and Configuration
You can customize your view in the HUD to show only the information you need:
Default View: By default, the HUD displays both Open and Closed Fixed Appointments.
Optional View: Canceled Fixed Appointments can be enabled as an optional layer. To view them, check the Canceled Fixed Appointments box in the HUD settings menu
Related Articles
Booking Appointments Inside Tickets via Fixed Appointments
An Appointment booking is different than a work event because a work event is usually 80% of what happens in a company and it does not require a certain date and time to occur. Booking appointments require a set date and time, go on a calendar, and ...How do I disable Calendar Invites for Fixed Appointments?
You may want to disable Calendar Invites being sent to Contacts, Resources, or both for Fixed Appointments. By default, we will send a Calendar Invite to any linked Contacts and Resources for a new Fixed Appointment. We will also send a Calendar ...Configuring Appointment Booking in Rocketship via Fixed Appointments
The Fixed Appointments engine needs a minimum set of information to work properly. If this isn’t configured, the Fixed Appointments engine will return an error when a user attempts to use it. To configure the Fixed Appointments engine, several ...Configuring Workflows for Sleeping Flex Appointments
Giant Rocketship has introduced a dedicated workflow trigger specifically for Sleeping Flex Appointments. Previously, workflows were often applied broadly to all Flex events. This update allows Managed Service Providers (MSPs) to automate actions ...Prioritized Appointments
Prioritized Appointments let you sort certain Next Steps to the top of a technician’s WorkBoard, even if the ticket itself is Low Priority. This is useful when you need a specific Next Step to be handled first — for example: Responding quickly to a ...