How to get help?

How to get help?

Need help? Have an idea for how we can do better?

    • Read the Knowledge Base. We have an extensive and growing Knowledge Base (KB). You can access it via our website or via this link.
    • Creating a Support Ticket. You can create a Support Ticket in the top-right toolbox in the Workboard or via the Support Form at our website.
    • Submitting Feature Requests. We love Feature Requests! A lot of the functionality of Rocketship is from FRs (you’ll hear us say FR since it’s short for Feature Request). You can open a FR via the toolbox at the top-right of the Workboard or through this link.

Did you know we also have a weekly Office Hours podcast to help users with Autotask? Join the next Weekly Office Hours with Dustin Puryear to learn how you can enhance your use of Autotask!


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