Welcome to Rocketship

Welcome to Rocketship

We are happy to welcome you to Giant Rocketship. We started out knowing there had to be a way to cut the clutter from your dispatcher and helpdesk manager. We are glad you joined us on our path to something great.

In this User Onboarding Series, we will walk you through the following must-know features in Rocketship:

    1. What does Rocketship for Autotask do for me?
    2. How do I access Rocketship?
    3. How do I dispatch a new ticket?
    4. How do I escalate a ticket?
    5. How do I schedule a calendar appointment?
    6. How do I schedule the next thing to work on?
    7. How do I get help?

In the next several articles of the New User Onboarding series, we’ll tackle each of these so you can maximize Rocketship for Autotask.


    • Related Articles

    • How do I access Rocketship?

      Rocketship fully integrates with Autotask, right down to the User Interface (UI). To that end, Rocketship is embedded in Autotask for you. This ensures you don’t have to “log into yet another portal.” Plus, with this method, we can utilize an SSO ...

    • _New User Training_

      In this KB, we will list out, in order, the KBs to read and implement for your new user training. KB #1 Welcome to Rocketship KB #2 How do I access Rocketship? KB #3 How do I dispatch a new ticket? KB# 4 How do I escalate a ticket? KB# 5 How do I ...

    • Understand Rocketship Ticket Statuses

      When using Rocketship, your helpdesk team will be using some Ticket Statuses you are not familiar with. In this KB article, we’ll discuss each. Required Statuses The following statuses are required by Rocketship and will always be present, although ...

    • What does Rocketship for Autotask do for me?

      Rocketship “automates helpdesks in Autotask.” Specifically, there are three labor-intensive tasks that Rocketship for Autotask fully automates: Dispatching Escalating Scheduling Let’s dig into those a little more. No More Manual Dispatching When a ...

    • How to Toggle Light and Dark Mode

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