You may need to clone tickets in Autotask, whether for your own use or perhaps this is a request by Giant Rocketship’s support team when troubleshooting a support request.

To clone a ticket, you can use the built-in tool for this provided by Autotask.

1. Open Autotask
2. Open the Autotask Ticket
3. In the Ticket’s menu, click Tools->Copy
4. A New Ticket screen will open with a copy of the previous ticket’s contents
5. Make any desired changes
6. Click Save & Close

If the request is by our support team, be sure to provide the NEW ticket#.