Horizon - New Account Setup
Migration v1 to v2
This article walks an existing v1 account through the migration to v2. It is the master document — each milestone links out to the detailed setup articles where the actual work happens. Sign in at app.giantrocketship.net. You also need to notify us ...
Phase 1 - Onboarding Wizard
Overview A skeleton walkthrough for a brand-new Horizon admin. Setup happens in three phases: the onboarding wizard (one-time, walks you through getting your helpdesk connected), admin setup (the configuration you do once you're in the Admin panel), ...
Phase 2 - Integrations
Overview A skeleton walkthrough for a brand-new Horizon admin. Setup happens in three phases: the onboarding wizard (one-time, walks you through getting your helpdesk connected), admin setup (the configuration you do once you're in the Admin panel), ...
Phase 3 - Initial Filters and Actions
Overview Quick reference for the per-account setup checklist surfaced in the Admin panel. Each row is a filter (defines which tickets count as something) or a helpdesk action (defines what fields Horizon writes back to the helpdesk when something ...