Configuration | SLA Sentinel

SLA Sentinel
Viewing Ticket SLA Violations Predictions
You can view potential SLA violations predicted by Rocketship via any Rocketship calendar. How It Works Rocketship evaluates the workload of your technical resources, capacity, existing ticket assignments and workload estimates (via Next Activities) ...
Specify Who Can Override Ticket SLA Violation Scheduling
If you enable the rejection of Next Activity scheduling requests if it will result in a ticket SLA violation, you will likely want certain resources in your company to be able to override that, e.g., your service coordinator. You can do that by ...
Rejecting Scheduling that will violate an SLA
The Next Activity scheduling engine can be configured to reject scheduling requests that will likely result in a ticket SLA violation. The ticket being scheduled will automatically be routed to your service coordinator for review and handling. In ...
How to Customize SLA Violation Workflows
This feature is currently disabled in Rocketship for all customers as it was causing some confusion. The SLA violation prediction remains enabled in Rocketship Calendars for users and dispatchers however. If you have enabled the rejection trigger in ...

Popular Articles
Holidays in Rocketship Scheduling
DispatchBoard Holiday View Rocketship syncs with Autotask Holiday Sets (per Internal Location) daily. You can view the current list of holidays from: The Holidays page in DispatchBoard, or Your Calendar. Next Activity Recipes (Scheduling Module) ...
Setup Rocketship in Autotask
This article describes how to fully integrate Rocketship into the workflow of your team inside Autotask. Setup involves these phases: Set up Autotask API user Add API User in Rocketship Admin portal Enable Rocketship in Autotask Integration Center ...
Creating an Autotask API User for Rocketship
Like any software that integrates with Autotask, you’ll need to create an Autotask API user for the connection. This takes about 1 minute to do. These steps are accomplished via the Admin->Resources (Users) screen in Autotask. Log in to Autotask as ...
Enabling Rocketship in the Autotask Integration Center
This article describes how to enable Rocketship in the Autotask Integration Center. It is part of the “Rocketship & Autotask Insight/Widget Integration” series. Log in to Autotask as an admin Click on Admin->Extensions & Integrations Click on Other ...
Handling Errors in Rocketship: Best Practices
Rocketship can occasionally encounter errors across various modules, like dispatching, scheduling, or appointment booking. Catching and resolving these quickly is essential, and Rocketship provides built-in workflows to help. Example Error Scenario ...

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