SLA Sentinel
Viewing Ticket SLA Violations Predictions
You can view potential SLA violations predicted by Rocketship via any Rocketship calendar. How It Works Rocketship evaluates the workload of your technical resources, capacity, existing ticket assignments and workload estimates (via Next Activities) ...
Specify Who Can Override Ticket SLA Violation Scheduling
If you enable the rejection of Next Activity scheduling requests if it will result in a ticket SLA violation, you will likely want certain resources in your company to be able to override that, e.g., your service coordinator. You can do that by ...
Rejecting Scheduling that will violate an SLA
The Next Activity scheduling engine can be configured to reject scheduling requests that will likely result in a ticket SLA violation. The ticket being scheduled will automatically be routed to your service coordinator for review and handling. In ...
How to Customize SLA Violation Workflows
This feature is currently disabled in Rocketship for all customers as it was causing some confusion. The SLA violation prediction remains enabled in Rocketship Calendars for users and dispatchers however. If you have enabled the rejection trigger in ...