Why can’t I see the Rocketship Ticket Insight in my Autotask tickets?

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  Sometimes Rocketship can’t update an Autotask Ticket. When this happens, the Autotask API returns an error. We usually log that error to the ticket. Example: { "status": 37, "id": 67706, "httpCode": 500, "response": { "errors": [ "String value ...

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• How to Clone a Ticket in Autotask

  You may need to clone tickets in Autotask, whether for your own use or perhaps this is a request by Giant Rocketship’s support team when troubleshooting a support request. To clone a ticket, you can use the built-in tool for this provided by ...