Why can’t I see a new Tentative Appointment in my Calendar?

Why can’t I see a new Tentative Appointment in my Calendar?

When using the Sealevel Operations process, new Tentative Appointments are placed into a “Pending Acceptance” state. In Rocketship, we show this by placing the Activity Card in the Pending Zone, as you can see in the example below:

Until the technician clicks Accept, the Tentative Appointment is not considered valid/active per the Sealevel process. It’s important to understand the difference between a Pending vs Accepted appointment in this situation, so we included a table below to document those differences:

	Pending	Accepted
Shows in Pending Zone	x
Shows in Firm/Tentative Zones		x
Shows in Workboard mini-Calendar		x
Shows in Workboard Calendar		x
Shows in Dispatcher HUD		x

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