Ticket LifeCycle – Send to Workflow

Ticket LifeCycle – Send to Workflow

The Send to Rocketship Workflow action enables you to trigger automated logic immediately when a ticket reaches a specific status or condition within the Life Cycle settings. This is ideal for scenarios where you need the automation of a Workflow without the overhead of publishing an escalation rule.

How to Configure

To set up this automation, follow these steps within your admin console:

  1. Navigate to Admin > Ticket LifeCycle.

  2. Select the specific Ticket Status you wish to configure (e.g., Customer Responded).

  3. Under the Action section, select the radio button for Send To Rocketship Workflow.

  4. On the right-hand side under the Workflow column, use the dropdown menu to select your desired Rocketship Workflow.

  5. Save your changes.