Ticket LifeCycle – Send to Workflow
The Send to Rocketship Workflow action enables you to trigger automated logic immediately when a ticket reaches a specific status or condition within the Life Cycle settings. This is ideal for scenarios where you need the automation of a Workflow without the overhead of publishing an escalation rule.
How to Configure
To set up this automation, follow these steps within your admin console:
Navigate to Admin > Ticket LifeCycle.
Select the specific Ticket Status you wish to configure (e.g., Customer Responded).
Under the Action section, select the radio button for Send To Rocketship Workflow.
On the right-hand side under the Workflow column, use the dropdown menu to select your desired Rocketship Workflow.
Save your changes.
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