Setting the Resolution via Published Workflows

Setting the Resolution via Published Workflows

In Rocketship, you can update the Ticket Resolution via a Published Workflow note.

To configure this, follow these steps:

  1. Edit your Workflow
  2. Go to the Publish tab
  3. Ensure it is Published is set to Yes
  4. Enable “Note -> Ticket Resolution”
  5. Save
WATCH FULL VIDEO:
​