When interacting at the ticket-level, your team can issue instructions to Rocketship via the Rocketship/CMD screen. (Refer to screenshow below for an example of a Rocketship/CMD screen.)

You can control which buttons your team can see in this screen via the Admin site.

1. Log into Rocketship Admin
2. Go to Account->Personalization
3. Scroll down to Workboard Allowed Actions
4. Enable/Disable the relevant buttons/actions