This allows you to automatically group, escalate, or schedule tickets based on more flexible title patterns.

Common Regex Patterns

Word Boundaries

Use \b to match a whole word and avoid partial matches.

Regex:

\bWORD\b

Matches:

WORD

Does not match:

WORDLESS
MYWORD

Digits

Use \d to match numbers.

Regex:

\d+

Matches:

Ticket 123
Error 42

Does not match:

Ticket ABC

Whitespace

Use \s to match spaces, tabs, or line breaks.

Regex:

Task\sComplete

Matches:

Task Complete

Does not match:

TaskComplete

Start and End of Line

Use ^ to match the start of a title, and $ to match the end.

Regex:

^Urgent$

Matches:

Urgent

Does not match:

Urgent Ticket

Zero or More

Use * to match zero or more of the previous character.

Regex:

Hel*o

Matches:

Heo
Helo
Hello

One or More

Use + to match one or more of the previous character.

Regex:

Hel+o

Matches:

Helo
Hello
Helllo

Does not match:

Heo

Example

To match only ticket titles that start with “Error” followed by a space and a number:

Regex:

^\bError\s\d+\b$

Matches:

Error 404

Does not match:

Critical Error 404

Tip

You can test regex patterns on sites like regex101.com before adding them to your rules.