Mark a Resource as Unavailable for New Tickets

Mark a Resource as Unavailable for New Tickets

In Rocketship, the Escalation engine will bypass any Resource that is set inactive. This can be useful in scenarios where a Resource is sick, on extended leave, etc.

This can be done via the DispatchBoard by a service coordinator.

  1. Log into Autotask
  2. Go to your Rocketship Dashboard widget
  3. Go to the DispatchBoard
  4. Click on Manage->Resource
  5. Click on “Set Inactive” on the relevant Resource

Once set to Inactive, Rocketship will stop dispatching/escalating tickets to this resource.

Accessing the Manage Resources screen via the Rocketship DispatchBoard.