Mapping Rocketship Workflows to Rocketship Actions
One of the most powerful aspects of Rocketship is that almost every action performed, from clicking Start on an Event to escalating a ticket executes a Workflow. Since you are able to edit Workflows to suit the needs of your business processes, this ensures Rocketship can be exactly mapped to those processes.
To know which Workflows execute for each Rocketship action log into Rocketship Admin and..
For Escalations:
- Click on Dispatch&Escalations->Escalations Home
- View Custom Settings
For Ticket Scheduling:
- Click on Scheduling->Scheduling Home
- View Next Activity Settings
- View Fixed Appointment Settings
For the Workboard:
- Click on Account->Personalization
- View the Workboard mapping
Related Articles
Using Rocketship Workflows Inside Tickets
The Rocketship Workflow engine is the boost that propels Autotask ticket automations such as appointment scheduling and ticket routing. In addition to the built-in Workflows provided you can create custom Workflows to streamline your Autotask ...Understanding Actions on the Rocketship WorkBoard
Every event on the Rocketship workboard provides actions to the technical resource that owns the event. Each action is tied to a Workflow that is configured by the sysadmin to drive behavior of tickets and tasks within Autotask and Rocketship. ...Escalation Workflows Overview
When an escalation occurs in Rocketship — whether it’s an Escalation or a Forward — the escalation engine will trigger a Rocketship Workflow after completion. This allows Rocketship to fine-tune the resulting ticket. For example, you might want to ...Using the Service Call Monitor to Trigger Rocketship Workflows
The Service Call Monitor allows you to trigger Rocketship Workflows based on conditions related to a service call. This is especially helpful for scenarios like flagging overdue appointments or taking action on service calls that are running long. ...Using the Service Call Monitor to Trigger Rocketship Workflows
The Service Call Monitor allows you to trigger Rocketship Workflows based on conditions related to a service call. This is especially helpful for scenarios like flagging overdue appointments or taking action on service calls that are running long. ...