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Dispatch Lesson 1: Welcome to the Dispatcher Seat
First lesson in the dispatcher series. By the end you'll be in the dispatch panel, oriented to its main pages, and able to find help when you get stuck. This is the bare-minimum setup before you can do any actual dispatcher work. Getting Help ...
What does Rocketship for Autotask do for me?
Rocketship “automates helpdesks in Autotask.” Specifically, there are three labor-intensive tasks that Rocketship for Autotask fully automates: Dispatching Escalating Scheduling Let’s dig into those a little more. No More Manual Dispatching When a ...
Using Ticket AutoScheduling
Rocketship allows you to trigger the scheduling of a Next Activity by changing the ticket status, similar to the Project Task AutoScheduler. Here’s how you can set it up: Create a Special Ticket Status in Autotask Define a new ticket status ...
Admin Lesson 1: Welcome to the Admin Seat
Horizon doesn't run itself. Triage rules, todo policies, assignment plugins, watchlists, forms — these are decisions someone has to make. That someone is you. This lesson sets the frame: what an admin actually does, how the three panels split up the ...
Holidays in Rocketship Scheduling
DispatchBoard Holiday View Rocketship syncs with Autotask Holiday Sets (per Internal Location) daily. You can view the current list of holidays from: The Holidays page in DispatchBoard, or Your Calendar. Next Activity Recipes (Scheduling Module) ...